Frequent Asked Questions

Will you be available for questions or assistance during our stay?

We take great pride in offering personalized service 24/7 during your trip. We're happy to answer any questions you have about our property, and will be fully available regarding your reservation and during your stay in Mallorca.


When are your check-in and check-out times?

Our check-in time is 1pm, and check-out is 11am. If you are planning to arrive earlier or depart later, please contact us regarding options for luggage storage.


Is internet access included?

Yes, all of the suites have wifi provided by Movistar, the biggest internet supplier in Spain, at the fastest available speed.


What cleaning services are included?

Full cleaning service is standard before and after your visit, with no additional cost. For longer stays, you will also have the amenity of an included cleaning service once a week at a time of your choosing, at no additional cost.


Are amenities for babies and toddlers available?

Yes, a Pack N Play baby bed, high chair, and baby bathtub are available upon request, for no additional cost. We are happy to help with other baby needs; please contact us for additional questions.


Is this a party hotel?

While the Poc a Poc team fully supports your right to party, this is not a party hotel. Although we're in close walking distance to a variety of restaurants and bars, our street is exceptionally quiet and tranquil at night. We ask that our guests respect the neighbors and our other guests, and leave the party at the club.


Do you have occupancy limits?

Yes, the maximum legal occupancy for each of our suites is two adults or children over 12 years old (per island touristic regulations). We are happy to host children under 12 as well; please contact us for specific questions about occupancy for families.


How accessible are the suites?

The stairs leading to each of the suites are quite steep, and our historic building does not have an elevator. If you have mobility limitations, we recommend reserving the suite on the first floor. We note that even the first floor suite requires going up several stairs to reach the door, so if your mobility limitations are severe, please get in touch with us about our new apartment option [link to that page]


Is parking available?

Paid parking is available about a five-minute walk from the apartment. In general, we recommend only renting a car for the days you're planning to explore the rest of the island extensively. Most of the city's sites of interest are within walking distance of the apartment, and there are lots of restrictions on driving and parking within the city center. Our longer-term apartment rental [link] offers more flexibility for driving and parking if you're planning to rent a car for a longer period of time. Feel free to contact us for more information on driving and parking.